Shipping policy
SHIPPING RATES:
- FREE UPS GROUND SHIPPING ON ORDERS OVER $100
- SHIPPING RATES ARE ALL FLAT RATES THROUGH UPS
- ORDERS RECEIVED AFTER 1:00 PM EST WILL BE PROCESSED THE NEXT BUSINESS DAY
- MOST ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 2 BUSINESS DAYS
- WE DO NOT SHIP ON SATURDAY, SUNDAY, OR HOLIDAYS
- E-MAIL NOTIFICATION WITH YOUR TRACKING NUMBER WILL BE SENT ONCE YOUR ORDER SHIPS
- ORDERS OVER $150.00 WILL BE SHIPPED “SIGNATURE REQUIRED”, UNLESS REQUESTED OTHERWISE
- INTERNATIONAL SHIPPING AVAILABLE AT CUSTOMER'S EXPENSE. WE WILL PROVIDE AN EXACT QUOTE WITHIN 2 DAYS OF THE ORDER RECEIVED.
APO/FPO AND PO BOX SHIPPING:
- APO/FPO AND PO BOX WILL BE SHIPPED VIA UPS SUREPOST. TRANSIT TIMES VARY AND ARE NOT GUARANTEED BY UPS.
ALASKA, HAWAII, GUAM, PUERTO RICO SHIPPING:
- ALASKA, HAWAII, GUAM, PUERTO RICO WILL BE SHIPPED VIA UPS SUREPOST. TRANSIT TIMES VARY AND ARE GUARANTEED BY UPS
DAMAGED SHIPMENTS:
- CONTACT UPS DIRECT AT 1-800-PICK-UPS OR (1-800-742-5877)
- UPS CLAIM PROCESSING TIME IS ABOUT 8-10 BUSINESS DAYS
- * FOR ANY PROBLEMS OR CONCERNS WITH SHIPPING PLEASE CONTACT US VIA EMAIL AT IVORYCANZ1@GMAIL.COM
CAN YOU GIFT BOX MY ORDER?
- UNFORTUNATELY, WE ARE UNABLE TO GIFT-WRAP AT THIS TIME. WE APOLOGIZE FOR ANY INCONVENIENCE.
CONFIRMATION OF SHIPMENT
- ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN E-MAIL LETTING YOU KNOW THAT YOUR ORDER HAS SHIPPED & WILL INCLUDE YOUR TRACKING NUMBER.